Shipping Policy

We provide local shipping services within the Kingdom of Saudi Arabia through authorized carrier partners. Shipping rates, delivery timelines, and service availability are determined by the carrier and the destination. Estimated shipping charges are presented at checkout. Order processing typically takes 3–5 business days. Once a shipment has been dispatched, tracking details will be issued to the customer.

We do not ship to P.O. boxes, incomplete addresses, or locations restricted by local regulations. MAAKE Beauty KSA is not liable for delays arising from carriers, customs evaluation, security checks, operational disruptions, weather conditions, or any circumstances beyond our control. Risk of loss transfers to the customer once the carrier receives the package. If the shipment is damaged or lost, the customer must contact us immediately so a claim may be filed with the carrier; resolution time and outcomes are subject strictly to the carrier’s process.

Returns are accepted only within 48 hours from the delivery date, provided the items are unused, unopened, in original condition, and accompanied by proof of purchase. The customer is responsible for any associated return shipping costs unless the item received was defective or incorrect. Refund eligibility and timelines are governed by our Return Policy. Refunds are not guaranteed and are subject to inspection. For information regarding refunds, refer to the Refund Policy.

Customer support inquiries must be submitted to: support@maakebeautyksa.com.